Frequenty Asked Questions
Who should I contact with any queries regarding my agreement?
If you have any questions, please call us on 0844 692 8110. Please have the agreement number to hand.
What should I do in order to settle any agreements early?
We are happy to issue settlement figures by e-mail or post. We do not give settlement figures to unconnected third parties unless we have your express permission.
What if I’m paying by Direct Debit and wish to change bank accounts?
We should receive automatic advice from your bank regarding any changes in account details. If we are not informed, we may need to send you a new Direct Debit mandate to complete and return to us. On receipt of the instructions, we will commence collecting payments from the new account. Delays in payment which result from a change of account may attract extra charges.
What happens if my equipment is stolen or totally written-off following an accident?
Under the terms of our Agreement, you must insure the equipment on a fully comprehensive basis. In the event that you have to make a claim under this policy, please advise us immediately of the circumstances. You will also need to inform the insurance company that settlement of the Agreement needs to be sent directly to Nationwide Leasing Solutions Ltd. Payments under the Agreement should be continued until the claim is settled by the insurance company. If the amount of the insurance claim exceeds the amount required to settle the Agreement, the insurance company may send the surplus to you directly, alternatively we will refund the difference. If the claim is less than the sum due to Nationwide Leasing Solutions, you will have to pay the balance.
My agreement is due to expire.
If you have any questions or concerns regarding your agreement or the equipment at the end of your rental, please contact us on 0844 692 8110 or contact your equipment supplier directly.
What if I am not satisfied with the service I receive from Nationwide Leasing Solutions?
We take our customer satisfaction seriously, however if you are unhappy with any aspect of our service please contact us on 0844 692 8110 and we will try to resolve any issues you may have.
Can I choose to settle my agreement early?
Yes, you can settle the agreement at any point by re-paying the balance of the rentals due (typically less a small discount for early settlement). To do so either contact us by email, or call and speak to us about giving notice to terminate.
How do I make payments?
Repayments are typically made by Direct Debit. Invoice payments may be available upon request. Our bank details are shown on our invoices, statements and reminders. Payment can also be made by credit or debit card.
I no longer require the equipment. Can I return it or have it collected?
This will depend on the type of agreement you have and what stage you are in the contract. Please contact us and we can advise about your specific situation.
The Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit Nationwide Leasing Solutions Ltd will notify you ten working days in advance of your account being debited or as otherwise agreed. If you request Nationwide Leasing Solutions Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by Nationwide Leasing Solutions Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Nationwide Leasing Solutions Ltd asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Complaints
If you have a complaint about an agreement with us or a service, please speak to us first by calling us directly or write to the address shown below. We will acknowledge your complaint and respond to you within 8 weeks, either confirming our final position or explaining why we are unable to do so.